Success Through Civility

Our Team

Wendy Mencel

Wendy is adept at helping individuals and organizations excel with personal and professional communication skills through the application of our "success through civility" core principles. Wendy makes etiquette accessible through her warm personality and charisma.

Photo of Wendy

York University: BA (Hons) in Political Science
Western University: Master of Divinity

Etiquette and Leadership Institute:
Certified Etiquette Consultant

A decade of experience with pharmaceutical sales
and training in Vancouver, Toronto and London

Established valuable marketing presence as
co-owner of a small business in Ontario

Donated kidney to step son and active supporter
of organ donation

Ordained Anglican Minister

John Mencel

John empowers individuals and organizations to be their best by focusing on the soft relationship skills they typically don't teach in business schools, and blends this with practical business insights and purposeful advice.

Photo of John

Western University: BA
University of Windsor: BComm
Dalhousie University: MBA

International School of Protocol:
Certified Protocol and Civility Consultant

Retired as Vice President of the Bank of Montreal,
after a 30-year career in banking

Board of Governors of Fanshawe College, Board
of Trustees for Junior Achievement

Completed America's Great Loop Cruise, a 6000
mile adventure, with his son James

Skilled carpenter and home renovator

Heather Acheson

Heather is a professional and gracious world class protocol and etiquette expert with a level of expertise and experience unmatched within protocol consultancies in Canada.

Photo of Heather

Account Executive at Communique Incentives Inc.,
planning events for Fortune 500 companies

Organized events for the Global Ambassador
OneDrop program for Cirque du Soleil

Served as Personal Attache to His Highness Prince
Albert II of Monaco, overseeing royal events

Ambassador to the Ritz-Carlton in Montreal
Provides protocol and event management

Fluent in French and English

Skilled in Spencerian Penmanship

Media Mentions